Customer Testimonials

Friendly, competent service, competitive pricing, good coffee! We knew what we wanted before coming in, and got just the car we had in mind at the advertised price and warranty. We're very satisfied.

Great service, good communication

Still working on the fix but service was great and communication was good

Helpful and did the work quickly which I appreciate.

Carly was very accommodating and the technician made a video of his inspection and they sent it to me and it was very thorough. They do great work. I have taken my K5 to this dealership since I bought it four years ago and I would not take it anywhere else.

Carlos was easy to work with and shared his expertise and experiences of owning an EV with me. The process of the purchase was easy and clear. Thank you, Carlos!

I was quoted over $400.00 for a oil change and cabin filter!!! This is unacceptable!!!!!!

The maintenance team were amazing giving the best service, i never regret coming at this place 1000/10

The advertised lease offer was never actually available, and the sales rep misled us about the offer for our trade-in vehicle.

Great dealership with the best prices around and the most expansive inventory. Ask for Yaseen in sales!

I had the most pleasant experience purchasing a Kia Sportage today. Wick was my salesman and he was great. He’s very personable, as well as professional. He never pushed or tried to convince me to purchase anything above my budget. He was so kind and always had a smile on his face. I will definitely refer customers his way. Don’t let him go, Kia. He represented your dealership well.

What a great experience! So easy and effortless. Eric Rodriguez took the best care of us and we were in and out in under 3 hours! Highly recommend giving Beaverton Kia a try for your next car purchase.

My experience with Beaverton Kia Service has been extremely disappointing from beginning to end. I initially brought my vehicle in for a screen-related issue, but the dealership took nearly 4 weeks to complete the repair. Throughout this period, communication was extremely poor. Despite multiple calls and messages requesting updates, I struggled to get a proper response or a clear explanation of the delay. Unfortunately, the experience didn’t end there. When they finally completed the repair and delivered my vehicle, I was shocked by the condition in which it was returned. * The entire exterior was covered with bird droppings, as if ... Read More

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Google - Nov 7, 2026

My experience with Beaverton Kia Service has been extremely disappointing from beginning to end. I initially brought my vehicle in for a screen-related issue, but the dealership took nearly 4 weeks to complete the repair. Throughout this period, communication was extremely poor. Despite multiple calls and messages requesting updates, I struggled to get a proper response or a clear explanation of the delay. Unfortunately, the experience didn’t end there. When they finally completed the repair and delivered my vehicle, I was shocked by the condition in which it was returned. * The entire exterior was covered with bird droppings, as if the vehicle hadn’t even been cleaned before delivery. * Used tissues were left scattered inside the vehicle. * There was clearly no attention to basic vehicle cleanliness or customer care before handing the car back. After keeping a customer’s vehicle for almost a month, the least I expected was a clean vehicle and a professional delivery experience. I understand that technical repairs can sometimes take longer than expected, but four weeks of waiting, extremely poor communication, and returning the vehicle in such an unacceptable condition are simply not acceptable. This experience has seriously impacted my confidence in Beaverton Kia’s service department. I hope dealership management takes this feedback seriously and improves its customer communication, service turnaround time, and basic vehicle delivery standards. Based on my experience, I would not recommend this service department.

got recall service done for my car. Devin was great and gave me an in depth review on my car. Great customer service from whole service dept

Christian was very helpful and a pleasure to work with. He helped explain possible issues with my car and gave me options.

Service waiting area was very comfortable. Staff let me know how long the service would take and they finished a little early. Afterwards Karlie was very helpful discussing the results and any questions I had.

It was my first time here & all the people are very friendly, nice & knowledgeable! I was told that it would take about 1 1/2 hours & that’s what it was! I appreciate that!

Erik is very knowledgeable and made buying a car here easy, I recommend working with him and this dealership to anyone!

One of the worst car purchase experiences l have ever had. I don’t like rating less but on this one they deserve it. I will never recommend anyone to them. Extremely poor customer service and they don’t care about you all they want is to sell the car quick. They damaged the paint whilst washing my car and they did not take responsibility for the damage.

Very friendly people

The care from Tyler was great! He was cheerful and communicated well. I was discouraged by the upsell from Kia that came with my car inspection as they recommended two expensive items that my car did not actually need. Fortunately, Tyler did not argue when I declined them.

Checked out the new Tacoma inventory and fell in love with a grey TRD Sport hybrid. Tony Gutierrez made the entire process so easy, from getting a great trade-in value on my RAV4 to securing a fantastic 2.9% rate. Even though the backseat is a bit tight, the front is super comfortable and the ride is incredible. Huge thanks to Tony for the amazing service and helping me head home in my new truck! #Tacoma #Toyota #Truck #Dealership 🚛💨✨

I’m happy with my experience, there was a hiccup that was taken care of promptly letting me leave satisfied

Great!

They were quick and very professional. Super easy to work with.

Love Beaverton Kia service! It is what keeps us coming back!

Took my Carnival in for an oil change and the Kia app said there were some recalls. Asked when I was at check in if they could do the recalls while they had the van and they said I needed to make a separate appointment for that. Fine...had the service advisor make an appointment for the following Monday, got confirmation from the service advisor of the appointment day and time. Arrived on the following Monday to hear my appointment was the next day, showed text history with check in person that my appointment was today and they told me ... Read More

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Google - Nov 2, 2026

Took my Carnival in for an oil change and the Kia app said there were some recalls. Asked when I was at check in if they could do the recalls while they had the van and they said I needed to make a separate appointment for that. Fine...had the service advisor make an appointment for the following Monday, got confirmation from the service advisor of the appointment day and time. Arrived on the following Monday to hear my appointment was the next day, showed text history with check in person that my appointment was today and they told me they could give me a loaner since my van was already there, took about 30 minutes to get the loaner and it is nothing close to a Carnival but why would it be. Have lost trust with this dealership and will probably switch to a different one in the future.

Be warned that this place will take advantage of your situation if you are in a tight spot, I had to sell my kia due to an engine issue and for multiple reasons I wasn't able to get it towed off the lot so I ended up having to sell it directly to the kia dealership and they were only willing to offer $100 for it even though the rest of the car was in good condition.

Okay, I’ve got tea… Kia is NOT playing! We were shopping luxury brands, and Kia wasn’t even on our radar. Then we drove the Sorento and everything changed. This thing hits different! The features, luxury, and value are giving peak main character energy. Honestly, the math ain’t mathin’ on why anyone would pay more for some of those luxury brands. Huge shoutout to Trey Horner for the amazing service, great deal, and awesome trade-in value. The whole experience passed the vibe check from start to finish. Low-key, Kia of Beaverton is the move. Check them out FIRST. ... Read More

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Google - Nov 2, 2026

Okay, I’ve got tea… Kia is NOT playing! We were shopping luxury brands, and Kia wasn’t even on our radar. Then we drove the Sorento and everything changed. This thing hits different! The features, luxury, and value are giving peak main character energy. Honestly, the math ain’t mathin’ on why anyone would pay more for some of those luxury brands. Huge shoutout to Trey Horner for the amazing service, great deal, and awesome trade-in value. The whole experience passed the vibe check from start to finish. Low-key, Kia of Beaverton is the move. Check them out FIRST. Don’t be mid and shop anywhere else!

We had an exceptional experience leasing with Isaiah. It was refreshing working with someone so personable and who was obviously not trying to take advantage of his customers.

Did not do what was supposed to be done with recalls, especially after having my car for 1 week.

Jerome was super helpful and worked real hard to get us the perfect deal and my perfect car! I am elated!!!

Excellent service from Karlie

Everything from start to finish was easy.

Everything is working great now!

Veronica was great!

Warning this is a terrible service center. Avoid and watch out for up selling and outright lying! 1. They will try to upcharge you on everything. Portland is not an extreme driving environment in general. Everything they say your car needs is because of the EXTREME driving environment! Stick with the KIA recommended maintenance schedule for normal driving 2. Push back and ask when they want to do X on the car is it on the KIA maintenance schedule. Of course if it is really broken and is valid, but have them show you! 3. The person who serviced my car the last ... Read More

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Google - Oct 30, 2026

Warning this is a terrible service center. Avoid and watch out for up selling and outright lying! 1. They will try to upcharge you on everything. Portland is not an extreme driving environment in general. Everything they say your car needs is because of the EXTREME driving environment! Stick with the KIA recommended maintenance schedule for normal driving 2. Push back and ask when they want to do X on the car is it on the KIA maintenance schedule. Of course if it is really broken and is valid, but have them show you! 3. The person who serviced my car the last time deflated my car tires 5lbs below what they were supposed to be. Faster wear???? 4. It took them 6 months too figure out my brand new car had a bad battery.

Dishonest pricing. They said it would be $50-something then ended up being over $100 without any notification. They also totally jacked up my license plate. Never coming here again.

Looked at a car for nearly 20 min without anyone assisting. Probably was not dressed fancy enough......

Terrible experience at Beaverton Kia Service Center. They left my car damaged, and despite going in person and calling multiple times, no one will fix what they ruined. To top it off, they are trying to charge me for something I didn't do. Zero accountability or customer service.

I’m torn writing this review because the experience was largely positive, until the end. I booked an appointment for a routine oil change and the process was seamless. The express service advisor was phenomenal and very helpful. They finished the job early and I went to pick it up soon after it was completed. They misplaced the keys and needed to look for it once I arrived, which was not a problem. As I was waiting outside, I was approached by Omar C., a service advisor. He asked if I’m waiting for my vehicle, I said, “yes, they’... Read More

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Google - Oct 19, 2026

I’m torn writing this review because the experience was largely positive, until the end. I booked an appointment for a routine oil change and the process was seamless. The express service advisor was phenomenal and very helpful. They finished the job early and I went to pick it up soon after it was completed. They misplaced the keys and needed to look for it once I arrived, which was not a problem. As I was waiting outside, I was approached by Omar C., a service advisor. He asked if I’m waiting for my vehicle, I said, “yes, they’re looking for the keys.” Omar then asked that I produce paperwork to prove that I was waiting for my car and stated “I didn’t see you walk in.” He then handed my paperwork back as the express service advisor found my keys. It’s just a shame that he didn’t believe that I was waiting for my car when I told him I was. I am also unsure as to why I must show paperwork to prove that I was waiting for my car just because he didn’t see me walk in.

Do not bring your car here for maintenance. They will lie to you about what the price will be and then charge you over twice as much when you go to pick up your car. Put my car in to have the headlights changed, mind you I know how do to this myself but according to them its a special bulb that only they have access too, the last time I tried to changed them myself they burned out in a month. So I had to go to them for this. They send me an email with a bunch of ... Read More

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Google - Oct 15, 2026

Do not bring your car here for maintenance. They will lie to you about what the price will be and then charge you over twice as much when you go to pick up your car. Put my car in to have the headlights changed, mind you I know how do to this myself but according to them its a special bulb that only they have access too, the last time I tried to changed them myself they burned out in a month. So I had to go to them for this. They send me an email with a bunch of other services that they recommend and the pricing on it which I declined. So they should be the total is 50$ which i sign electronically. I got to pick up the car and they say that'll be 118$. Then they're surprised when im upset that they literally lied to me about what the final price was going to be. Not once did anyone tell me it was going to be that much. They said it was because they didnt have the price of the parts when they sent me that quote. So I told them why didnt anyone inform me of this price change, like I dont know give me a call or text. Maybe get my approval before going through with it because the price has changed. I Asked to speak to the manager and he told me he understood my frustration but id still have to pay the bill at full price. Didnt offer any discount for the obvious mistake that his employee made here. So I will be going to the better business bureau about this and filing my complaint with them. Bottom line do not trust these guys and call in before authorizing any service being performed and confriming the final price, and make sure everything is documented. Eli was my service advisor so if you do get him ask for someone else.

There is a reason why this is the lowest rated Kia in Oregon. They will not give you their best pricing without doing a credit application. And they overcharge significantly. Power Kia if Salem was no bs and gave pricing within minutes that was far better than here. Do yourself a favor and shop around!

Unethical sales department and incompetent service department. Bought a vehicle from them and during pickup, they mentioned that they found and fixed a brake light bulb that was out. And now it’s out again in under 2 months. As I called in, they said that they don’t see it mentioned in their service logs and that it’s not their responsibility. Additionally, I would like to warn future buyers to keep an eye on your paperwork, as they deceived me into signing with the delivery date marked one day before the actual, even though I specifically told them to ... Read More

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Google - Oct 3, 2026

Unethical sales department and incompetent service department. Bought a vehicle from them and during pickup, they mentioned that they found and fixed a brake light bulb that was out. And now it’s out again in under 2 months. As I called in, they said that they don’t see it mentioned in their service logs and that it’s not their responsibility. Additionally, I would like to warn future buyers to keep an eye on your paperwork, as they deceived me into signing with the delivery date marked one day before the actual, even though I specifically told them to make sure it’s accurate. What remaining trust I had on dealerships is now broken. Would not recommend.

We came in for a factory recall. Started strong with dropping off car. I added two small items to address. I was not notified when the car was ready. I had to call. I called 10 minutes before I was going to be there to make sure the car was ready and I had to wait an extra 25 minutes to get the car. Then the small item to be addressed regarding wires that have fallen out of the underside near door, steering column area had to be fixed in front of me, Which took an extra 10 minutes. That is why I ... Read More

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Google - Oct 2, 2026

We came in for a factory recall. Started strong with dropping off car. I added two small items to address. I was not notified when the car was ready. I had to call. I called 10 minutes before I was going to be there to make sure the car was ready and I had to wait an extra 25 minutes to get the car. Then the small item to be addressed regarding wires that have fallen out of the underside near door, steering column area had to be fixed in front of me, Which took an extra 10 minutes. That is why I give you two stars

I took my car here for the first the service, oil change, tire rotation, software upgrade. It took 3 hours just for an oil change and they didn't upgrade my car's software. Now I'm not able to upgrade it myself.

Not upfront or honest. Go somewhere else.

They were good as they way they treated me made me go to a different dealership and got the Jeep of my dreams. The best part I asked them to knock off $1000 because at the dealership across the street had an jeep just like the had but it was cheaper. The sales person told me that he had some one test drive it last night so he wouldn't even think of lowering the price. The joke was on them after I got the jeep from across the street they then lowered the price of the jeep lower that what ... Read More

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Google - Sep 30, 2026

They were good as they way they treated me made me go to a different dealership and got the Jeep of my dreams. The best part I asked them to knock off $1000 because at the dealership across the street had an jeep just like the had but it was cheaper. The sales person told me that he had some one test drive it last night so he wouldn't even think of lowering the price. The joke was on them after I got the jeep from across the street they then lowered the price of the jeep lower that what I asked for. After I talked with him I went and got it. I also told the jeep frinds how they treated me and they said they wouldn't by a jeep from them. I hope you're having a good day.

The first time I dropped off my car it came back with a big dent that nobody knew anything about. This last visit they wanted to charge me 90.00 for a 10.00 filter you put behind the glove box. I will come here for the coupon oil chance but nothing else .

The issue was not resoles when I left the shop. I was advised because they could not recreate the issue of my car turning off while driving it and it did not show up on a diagnostic test, there was no problem. Yet once again an my way home from work, less than 5 miles away, my car stopped in the middle of the highway almost causing me to be rear-ended yet again. Instead when putting my hazard lights on to warn the driver he is about to hit me, he starts to flip me off for stopping in the middle ... Read More

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Google - Sep 26, 2026

The issue was not resoles when I left the shop. I was advised because they could not recreate the issue of my car turning off while driving it and it did not show up on a diagnostic test, there was no problem. Yet once again an my way home from work, less than 5 miles away, my car stopped in the middle of the highway almost causing me to be rear-ended yet again. Instead when putting my hazard lights on to warn the driver he is about to hit me, he starts to flip me off for stopping in the middle of the highway so I can restart my car.

Very bad customer service

Was there for a warranty fix on my car and had an appointment for 8:30am. They didn't take my car back till 3:37pm in the afternoon to work on the fixes. I was at the shop from 8:30 till 5pm. I told them I didn't want to have my car washed because I just had it professionally done. They washed the car any way and brought it back still dripping with water. Not only that they left the following in my car as well. So it makes me think did they actually perform the warranty fixes? Not sure but ... Read More

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Google - Sep 25, 2026

Was there for a warranty fix on my car and had an appointment for 8:30am. They didn't take my car back till 3:37pm in the afternoon to work on the fixes. I was at the shop from 8:30 till 5pm. I told them I didn't want to have my car washed because I just had it professionally done. They washed the car any way and brought it back still dripping with water. Not only that they left the following in my car as well. So it makes me think did they actually perform the warranty fixes? Not sure but it was a long day sitting in a break room. If they were planning to take my car back in the afternoon, why have me bring it that early in the morning and not have my car for the whole day. I didn't get any timely updates and when I did I was told the car would be done by a certain time and it didn't get completed till 45 minutes after.

Service was fine. Communication was good. However, the vehicle inspection resulted in a recommended $1000 in additional services, when I had brought vehicle in for a recall issue. Also 3% surcharge for credit card use. Can’t avoid feeling upcharged, and I won’t return, and will take routine service elsewhere.

This dealership is lucky we needed a car ASAP. Otherwise, we would have walked almost immediately. We were immediately passed off to a different salesman that was working with us originally. Augustine, the salesman we got stuck with was so insufferable I never want to see or hear from him again. Additionaly, the dealership tries to put literally $20,000 dollars worth of optional garbage that nobody is ever going to need. Do not even buy a keychain here. 0/5 if I could. (Edit) We didn't actually even buy the car because they would not sell us the car without $3000 of "... Read More

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Google - Sep 21, 2026

This dealership is lucky we needed a car ASAP. Otherwise, we would have walked almost immediately. We were immediately passed off to a different salesman that was working with us originally. Augustine, the salesman we got stuck with was so insufferable I never want to see or hear from him again. Additionaly, the dealership tries to put literally $20,000 dollars worth of optional garbage that nobody is ever going to need. Do not even buy a keychain here. 0/5 if I could. (Edit) We didn't actually even buy the car because they would not sell us the car without $3000 of "vsc" coverage that we were told at first was optional. The place is an actual scam.

Terrible lack of ownership of the product and support with Kia corporate

I went to go get my car traded in when I couldn't find any customer parking, I stationed in a reserved spot (belonging to kia) in hopes of finding an associate to help me find the location for customer parking. But before I can even step out of my car I was kicked out of the parking spot by some bald headed employee. He honked his horn, signaled the reserved sign, and asked me to leave. His approach didn't even allow me to ask about customer parking. So, if this is how they treat (employee thought) random people, ... Read More

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Google - Sep 17, 2026

I went to go get my car traded in when I couldn't find any customer parking, I stationed in a reserved spot (belonging to kia) in hopes of finding an associate to help me find the location for customer parking. But before I can even step out of my car I was kicked out of the parking spot by some bald headed employee. He honked his horn, signaled the reserved sign, and asked me to leave. His approach didn't even allow me to ask about customer parking. So, if this is how they treat (employee thought) random people, I'd rather take my business elsewhere and deal with kinder folks.

*2nd edit* STILL WAITING FOR A MANAGER TO CALL ME BACK, I left the first voicemail on 9/12/26 and it’s now 11/11/26. I’ve left a second voicemail and two messages with staff members. Employees have called multiple times asking if I need maintenance and I’ve let them know I do, but need to have a manager call me back first. Please tell your managers to return calls. **editing to add that Tarrant wasn’t the one who told me I could just drive up and have the bulb replaced, it was a female that told me that over the ... Read More

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Google - Sep 13, 2026

*2nd edit* STILL WAITING FOR A MANAGER TO CALL ME BACK, I left the first voicemail on 9/12/26 and it’s now 11/11/26. I’ve left a second voicemail and two messages with staff members. Employees have called multiple times asking if I need maintenance and I’ve let them know I do, but need to have a manager call me back first. Please tell your managers to return calls. **editing to add that Tarrant wasn’t the one who told me I could just drive up and have the bulb replaced, it was a female that told me that over the phone only a few days before I brought my vehicle in. I’m disabled and that trip was a complete waste of time. My point in bringing up Tarrant was that I never received wrong information from him when he worked there. I used to bring my vehicle here regularly because Tarrant in the service department always provided honest, reliable support. Since he is no longer there, my experience today was completely disappointing. I came in for a straightforward brake light bulb replacement. First, I was told over the phone that I could just swing by for a quick fix, only to be turned away when I arrived and told I needed to schedule a full service appointment. To make matters worse, the staff member insisted that accessing the bulb required taking off interior trunk trim panels—and even sat in my trunk pointing to a solid plastic quarter panel claiming there was an access door there. There is no door on that interior panel. On this model, the standard halogen bulb is accessed directly through the outer tailgate jamb by removing a cover (which I unfortunately cannot get off) and then two screws on the exterior light assembly. Even the vehicles manual shows that the service advisors are wrong, but I’m no expert so I didn’t want to argue. Being given completely false technical information—and having labor quoted for removing interior panels that don't even exist—is completely unacceptable. I will be reaching out directly to the service manager on Monday. I strongly recommend double-checking any labor quotes or technical claims made by this service team before agreeing to work.

Stay away from this dealership!!!! Buyer Beware!!! One of the worst car buying experiences I have had in 29 years. We went in to lease a Kia K4 - their advertised deal. The guy we texted with never showed up, someone else tried to help us. She made us drive around multiple lots “looking for the car”, hours later we find the car we went there for, drove it, dropped it back from where we picked it from. Finally, we come back to the dealership to work up the numbers, and was a huge shock. It was 300% higher than their advertised ... Read More

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Google - Sep 11, 2026

Stay away from this dealership!!!! Buyer Beware!!! One of the worst car buying experiences I have had in 29 years. We went in to lease a Kia K4 - their advertised deal. The guy we texted with never showed up, someone else tried to help us. She made us drive around multiple lots “looking for the car”, hours later we find the car we went there for, drove it, dropped it back from where we picked it from. Finally, we come back to the dealership to work up the numbers, and was a huge shock. It was 300% higher than their advertised deal. Then they tell us it’s because there is so called protections on the car, ceramic paint coating which wasn’t brought up during the test drive. They then said they will work up the numbers and let us know, never heard back. A dealership that doesn’t want to sell cars, just waste your time. Stay away!!!!

Horrible customer service. There was a female service technician who had a snarky attitude and would sneer and laugh behind customers back. 0/10 Will not be going back to this place ever again.

Very disappointing experience. We received a quote for a specific vehicle and configuration and texted the salesperson that we would arrive in about an hour. When we got there, they brought us a completely different car and told us the vehicle we had been quoted on, needed a pre delivery inspection and wouldn’t be ready for two days. What makes this especially frustrating is that the car had been sitting on their lot for about a month, yet they wouldn’t even let us see it. They also had a very similar vehicle in stock but didn’t bother ... Read More

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Google - Sep 6, 2026

Very disappointing experience. We received a quote for a specific vehicle and configuration and texted the salesperson that we would arrive in about an hour. When we got there, they brought us a completely different car and told us the vehicle we had been quoted on, needed a pre delivery inspection and wouldn’t be ready for two days. What makes this especially frustrating is that the car had been sitting on their lot for about a month, yet they wouldn’t even let us see it. They also had a very similar vehicle in stock but didn’t bother to offer it as an alternative. If the quoted vehicle wasn’t actually available to see or purchase, they should have told us before we drove to the dealership. Our time was wasted, and the communication felt very misleading. Not the customer service we expected.

I’ve been to Beaverton Kia multiple times for service and normally this would be a 4 or 5 star review. I had an oil change and warranty recall work done to replace a fuse in the passenger seat. Upon retrieval of my car the passenger dash, glove box, door, seat and the driver seat had grease marks smeared all over them. Veronica who was wonderful to work with tried to remove all the grease after I brought it to her attention but I still had cleaning to do upon returning home (and honestly it was not her responsibility to clean up ... Read More

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Google - Sep 5, 2026

I’ve been to Beaverton Kia multiple times for service and normally this would be a 4 or 5 star review. I had an oil change and warranty recall work done to replace a fuse in the passenger seat. Upon retrieval of my car the passenger dash, glove box, door, seat and the driver seat had grease marks smeared all over them. Veronica who was wonderful to work with tried to remove all the grease after I brought it to her attention but I still had cleaning to do upon returning home (and honestly it was not her responsibility to clean up after the technician who worked on my car). If all my prior experiences hadn’t gone so well this would be one star due to the lazy/sloppy work of the technician. I doubt I’ll be returning to Beaverton Kia in the future.

Damaged my wife's car managers and the highest managers chose not to do anything about it at a new about a recall on the trims that would cause oxidation the moment that they put it through a car wash sent me a photo of it beforehand where there was no damage to my trim whatsoever it was actually in pristine condition and then send it through and it absolutely looks like garbage now it looks like it went through the Sahara Desert and was sitting in the sun for like 20 years so yeah this was just for an oil ... Read More

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Google - Sep 2, 2026

Damaged my wife's car managers and the highest managers chose not to do anything about it at a new about a recall on the trims that would cause oxidation the moment that they put it through a car wash sent me a photo of it beforehand where there was no damage to my trim whatsoever it was actually in pristine condition and then send it through and it absolutely looks like garbage now it looks like it went through the Sahara Desert and was sitting in the sun for like 20 years so yeah this was just for an oil change so make it right Kia cuz we'll probably never come back to this place ever again and the funny thing is car's not even from Oregon from Alaska but there too almost brand new only like 3 years old I'm pretty sure and honestly I still don't understand how a car wash did this so it's crazy.

I was at the Bob Lanphere Kia in Beaverton on Sunday August 30 and want to let you know about my experience. Unfortunately I left there extremely frustrated the chain of events that caused that are as follows: We went in to buy 2 cars came in with 20K each for down payment. My daughter had looked online and book a test drive received confirmation. We let them know we were there, it was busy so they ask us to grab a coffee/water and have a seat. Over an hour passed I finally went back up to them to see how ... Read More

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Google - Sep 2, 2026

I was at the Bob Lanphere Kia in Beaverton on Sunday August 30 and want to let you know about my experience. Unfortunately I left there extremely frustrated the chain of events that caused that are as follows: We went in to buy 2 cars came in with 20K each for down payment. My daughter had looked online and book a test drive received confirmation. We let them know we were there, it was busy so they ask us to grab a coffee/water and have a seat. Over an hour passed I finally went back up to them to see how much longer (they called someone from the back obviously they forgot about us). We told the person about the scheduled test drive he left then came back and said that car was not there so I asked if there was anything comparable he look and told us about 3 others all a little more expensive. We ask if there was anyway to lower the price on any of those and were told no so we ask for a minute to see about spending the extra he said of course and walked away then a few minutes later came back and said bad news we do not have any of those here either.

I made an appointment for service for a check engine light. They did a software update, didn't check the code, the light came back on while driving home. I made another appointment, they didn't look at my car the first whole day. I got a motel for the night. I called on the afternoon of the third day they had my car. Only then did they lift the hood of my car. The fix required a part. I had to drive up again to have the part installed. Know that when you make an appointment with them, it ... Read More

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Google - Sep 1, 2026

I made an appointment for service for a check engine light. They did a software update, didn't check the code, the light came back on while driving home. I made another appointment, they didn't look at my car the first whole day. I got a motel for the night. I called on the afternoon of the third day they had my car. Only then did they lift the hood of my car. The fix required a part. I had to drive up again to have the part installed. Know that when you make an appointment with them, it does not mean that they will look at your car. When you call, they say they will get back to you, they don't. This was the single most painful customer service experience I've ever had.

I took my car in for a recall and an oil change. When I got it back it was stalling in the morning after sitting over night. I took it back to the dealership for them to fix whatever had happened. They told me they could not recreate my problem, and that upon inspection everything was fine. I took the car home under the impression everything was fine. My issue of course persisted, and less than a week later I was stalled at a light, check engine light and oil light on. Absolutely abysmal.

They were not honest and tried to rip me off multiple times throughout the sales process

Pretty grim experience. We came in today intent on buying two cars as a gift for our daughter and son in law. Cash in hand ready to buy. My daughter made a 1:00 appointment to drive two specific vehicles. At 2:30 we were still waiting for the salesperson to engage with us and hook us up with our test drives. At 3:00 we were informed the two cars were actually loaners and were not on site. We tried to engage with them and perhaps get a break on another vehicle. Nope “Can’t do that we’re bound to the only price”. In ... Read More

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Google - Aug 31, 2026

Pretty grim experience. We came in today intent on buying two cars as a gift for our daughter and son in law. Cash in hand ready to buy. My daughter made a 1:00 appointment to drive two specific vehicles. At 2:30 we were still waiting for the salesperson to engage with us and hook us up with our test drives. At 3:00 we were informed the two cars were actually loaners and were not on site. We tried to engage with them and perhaps get a break on another vehicle. Nope “Can’t do that we’re bound to the only price”. In short, NONE of the 4 vehicles we were interested in were really there. Don’t waste your time.

You know the dreaded car buying experience? Their sales culture embraces it. $800 for spray on sealant that magically appears on forms. Dishonest "...I told you about that..." And "...You have to let us register your car for $700..." Do yourself a favor and go somewhere else. Give a regular private party your money. Support the regular guy

Beaverton Kia advertises a "One Person, One Price, Zero Pressure" policy on their site, but my experience with their sales department (specifically Dave) was the exact opposite. Dave used all the tactics and played all the reindeer games to try and get me in a seat at the dealership. He started by telling me he and the sales manager were too busy to write a deal sheet via email. They were prioritizing in store clients. Even though according to their own process published online they don’t use sales managers. I was explicitly told over text that the ... Read More

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Google - Aug 23, 2026

Beaverton Kia advertises a "One Person, One Price, Zero Pressure" policy on their site, but my experience with their sales department (specifically Dave) was the exact opposite. Dave used all the tactics and played all the reindeer games to try and get me in a seat at the dealership. He started by telling me he and the sales manager were too busy to write a deal sheet via email. They were prioritizing in store clients. Even though according to their own process published online they don’t use sales managers. I was explicitly told over text that the car was on the lot and available. However, the moment I made it clear that I required an itemized Out-the-Door (OTD) price sheet before driving down to the showroom, the story instantly changed. Suddenly, the vehicle became "unavailable" because it was supposedly stuck in Pre-Delivery Inspection (PDI). Vehicles are sold before they even reach the dealership or assembled for that matter. This was a clear, low-level stall tactic designed to withhold written pricing transparency and bait me into sitting in a showroom chair where they hold the leverage. When I pointed out that other local dealers provided full deal sheets in five minutes without issue, the excuses continued. They would rather play high-pressure games and lose a ready, qualified buyer than send a straightforward quote on paper. Save yourself the headache, skip Beaverton Kia, and go to a dealership that respects your time and operates with basic honesty.

Drove an hour & a half one way to get to the dealership to have a recalled part replaced. Was told upon arrival that they "should have that part in stock". Was never alerted via text message, nor phone call, nor any other method when the service center was done with my car. Returned to the dealership hours later to find that nothing had actually been done because they did NOT have the part in stock & that I would need to wait a week to have it shipped from Texas & then make another appointment to drive ... Read More

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Google - Aug 23, 2026

Drove an hour & a half one way to get to the dealership to have a recalled part replaced. Was told upon arrival that they "should have that part in stock". Was never alerted via text message, nor phone call, nor any other method when the service center was done with my car. Returned to the dealership hours later to find that nothing had actually been done because they did NOT have the part in stock & that I would need to wait a week to have it shipped from Texas & then make another appointment to drive another hour & a half to do it all over again!

I made an appointment because of a check engine light. I waited around 5 hours for them to tell me there was nothing wrong with the car. Why make an appointment if you just have to wait hours before they even look at the vehicle?

(Translated by Google) Very bad experience The day I went to the service center And they also apologized And promised a call from the service manager or the company Which never happened Right now I'm looking for a lawyer To file a lawsuit For their negligence (Original) Muy mal experiencia El día que fui al servicio Y también me dijeron una disculpa Y una supuesta llamada por parte del jefe de servicios o la empresa Cosa que nunca sucedió Hora mismo estoy buscando un abogado Para hacer una demanda Por su negligencia

I purchased a brand-new Kia Carnival from this dealership on July 10th, and my experience afterward has been extremely disappointing. During my first service visit, I reported that the driver-side wiper was making noise and not working properly. At that time, the service staff told me everything was fine and that the wipers were new and original. About a month later, I returned because of a nail in my tire and asked them to recheck the wipers. This time, I was shocked to be told that my vehicle had non-original wiper blades, which makes no sense for a brand-new car ... Read More

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Google - Aug 14, 2026

I purchased a brand-new Kia Carnival from this dealership on July 10th, and my experience afterward has been extremely disappointing. During my first service visit, I reported that the driver-side wiper was making noise and not working properly. At that time, the service staff told me everything was fine and that the wipers were new and original. About a month later, I returned because of a nail in my tire and asked them to recheck the wipers. This time, I was shocked to be told that my vehicle had non-original wiper blades, which makes no sense for a brand-new car purchased directly from their dealership. Instead of addressing the contradiction, I was left feeling blamed. While my car was in the service bay, and I was speaking with the sales team, I later discovered that the wiring for my dash camera had been disconnected. I was never informed that anything inside my vehicle would be touched, or why that would be necessary for a tire visit. The lack of transparency, the inconsistent explanations, and the way my concerns were handled has been extremely frustrating. As a customer, I expected honesty and accountability, but instead left with more doubts and less trust. I strongly encourage anyone buying a vehicle here to carefully inspect and document the condition of the vehicle, before and after every service. My experience has been extremely disappointing,

I am extremely dissatisfied with the service I have received from Kia. The first major issue occurred when my nearly new Kia Sorento Hybrid, with only about 19,000 miles on it, suddenly became completely disabled on the road and had to be towed to the dealership for warranty service. I then waited approximately three weeks to get my vehicle back. During that time, I was misled into believing that Kia did not provide a replacement or loaner vehicle in situations like mine, even though the vehicle was being repaired for a warranty-related failure. I later contacted Kia’s corporate office and ... Read More

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Google - Aug 13, 2026

I am extremely dissatisfied with the service I have received from Kia. The first major issue occurred when my nearly new Kia Sorento Hybrid, with only about 19,000 miles on it, suddenly became completely disabled on the road and had to be towed to the dealership for warranty service. I then waited approximately three weeks to get my vehicle back. During that time, I was misled into believing that Kia did not provide a replacement or loaner vehicle in situations like mine, even though the vehicle was being repaired for a warranty-related failure. I later contacted Kia’s corporate office and learned that the information I had been given was incorrect. Unfortunately, that was only the beginning. After waiting three weeks, I finally picked up my vehicle. Before leaving, I specifically asked whether the problem had actually been repaired, and I was assured that it had. Approximately 10 miles later, the Check Engine light came on again. I immediately contacted the same service advisor who had returned the vehicle to me. I explained that I suspected it might again be related to the exhaust/emissions sensor issue. Instead of investigating my concern professionally, the employee responded in a rude and condescending manner, essentially telling me that I did not know what I was talking about because, according to him, such a sensor exists only on diesel vehicles. I continued driving the vehicle with this unresolved issue until my next scheduled oil change. During that visit, a different Kia employee actually took the time to investigate and explain the problem to me. It turned out that the issue was indeed related to the sensor/system I had previously mentioned. So, after my nearly new Kia became disabled at only 19,000 miles, I waited three weeks for a warranty repair, was given incorrect information regarding a replacement vehicle, received my vehicle back supposedly repaired only to have the Check Engine light return within 10 miles, and was then treated disrespectfully when I correctly raised concerns about the problem. That is not the level of service or professionalism I expected when purchasing a new Kia. And finally, my special regards to Omar Carranza, whose combination of rudeness and lack of technical knowledge made an already frustrating experience considerably worse.

I strongly recommend against trying to shop for a car here, used or new. My partner and I scheduled an appointment to test drive a 2020 Hyundai Palisade, which was gorgeous and everything and more than what we were looking for. What wasn’t gorgeous was the fact that the dealership refused to allow us to opt-out of the extra $800 charge for the sealant they put on the vehicle the day prior. The sales rep, Michelle Hansen, who was lovely during this whole process up until the point where she left her phone in the private office where my partner and ... Read More

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Google - Aug 13, 2026

I strongly recommend against trying to shop for a car here, used or new. My partner and I scheduled an appointment to test drive a 2020 Hyundai Palisade, which was gorgeous and everything and more than what we were looking for. What wasn’t gorgeous was the fact that the dealership refused to allow us to opt-out of the extra $800 charge for the sealant they put on the vehicle the day prior. The sales rep, Michelle Hansen, who was lovely during this whole process up until the point where she left her phone in the private office where my partner and I were discussing matters to record every work of our private conversation. The sealant charge, I could have learned to accept. What was the most unforgivable was being recorded without our consent. So I suggest if you value your privacy as a consumer, do not go to Beaverton Kia or any other businesses associated with them. That includes most of the dealerships on Canyon Road.

We came to get the a/c compressor on our 2018 Kia Nero replaced, get a routine service and have two tires and a dood handle replaced. The estimate we got was a total of approx $8,100 We ended up paying $9,930.90. We were never informed about the cost increase and were quite shocked when we picked up the car. At $6,000 for the a/c, we were considering if it is worthwhile to get the work done or of we just should buy a new car. That cost increase certainly would have influenced our decision. The on top of that, a 3% surcharge for ... Read More

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Google - Aug 13, 2026

We came to get the a/c compressor on our 2018 Kia Nero replaced, get a routine service and have two tires and a dood handle replaced. The estimate we got was a total of approx $8,100 We ended up paying $9,930.90. We were never informed about the cost increase and were quite shocked when we picked up the car. At $6,000 for the a/c, we were considering if it is worthwhile to get the work done or of we just should buy a new car. That cost increase certainly would have influenced our decision. The on top of that, a 3% surcharge for using a credit card certainly did add to our frustration.

Very disappointed in the customer service. Disrespectful employee. No respect for customers that have little knowledge of car service. Needs to watch their tone in how they handle a situation. I will not be returning any and will not refer anyone to go there.

I got a lease from Beaverton Kia on a Kia EV six. I love the car very fun to drive but I had 12 V battery troubles. I had to Have road service charge my dead battery on three different occasions. That meant multiple extra hours of my time. Beaverton Kia said that it would cost $95 to assess and they would need the car for 3 to 5 days and would not pay for a loaner. Since I did not want to have to call roadside assistance every week I told them I wanted the battery replaced without the diagnosis because I could ... Read More

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Google - Jul 29, 2026

I got a lease from Beaverton Kia on a Kia EV six. I love the car very fun to drive but I had 12 V battery troubles. I had to Have road service charge my dead battery on three different occasions. That meant multiple extra hours of my time. Beaverton Kia said that it would cost $95 to assess and they would need the car for 3 to 5 days and would not pay for a loaner. Since I did not want to have to call roadside assistance every week I told them I wanted the battery replaced without the diagnosis because I could not afford to rent a car for three days. They told me it would not be replaced under warranty since it was my request only. I thought this was outrageous. I thought surely if I contact Kia of America, they would make sure the dealership Paid for this warranty work. But I was wrong. I informed Kia that I will be trying to let as many people know of their poor warranty coverage.